Your product will be produced right after your order is placed. Our warehouse is located in the US, EU, China. Please allow 1-2 business days for processing time. You will receive the tracking number through your email or phone as soon as it is available on our carrier system.
The package is delivered to your door by USPS. You will get your packages in an average 3-5 business days from the shipment date (if you choose the “Standard shipping” option). You will also receive notification and tracking information when your order has shipped.
We use EMS (for products from China) and USPS for products from the US. You will get your package in an average of 1-2 weeks from our fulfillment center to your doorstep. You will also receive notification and tracking information when your order has shipped.
Track your order:
You can check your tracking information at our Track Your Order page. Search your order using the order number and your email address, then click on the tracking number.
Your tracking number doesn’t work or update for a long time?
For most of the countries (besides the US), tracking information will be only updated after the package arriving at the airport of the destination country.
Don’t worry, your package is still within the carrier network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories, so your tracking number still doesn’t update.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
You have the right to request a refund if you do not receive the product within 30 days from the order date (for US orders) or 45 days from the date of your order (for international orders).
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.
The flameeleven.com DOES NOT take responsibility for possible fees.
TRACKING SAYS DELIVERED BUT YOU DIDN’T RECEIVE IT
Following these instructions enables you to get your package as quickly as possible if it’s around.
Verify the shipping address
Check the shipping address in your order confirmation email/ shipping confirmation email
Look for a notice of attempted delivery
Look around the delivery location
Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
See if someone else accepted delivery
Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it ‘delivered’.
Wait 36 hours—packages can show as delivered while still in transit.
If your order is 7 days passed the expected delivery date but still don’t have any information, then please contact us for a replacement.
If a package falls into this category, flameeleven.com reserves the right to send a replacement.
WRONG SHIPPING ADDRESS PROVIDED
1/ Changing address before the order ship out
If you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs.
2/ Changing address after the order ship out
Once the items leave our warehouse, we can’t guarantee that we can change the shipping address/ find your package, but we’ll do everything we can. Please cooperate with us (follow tracking information, contact your post office/ local carrier) to see if we can find out your package and re-deliver to your correct address.
Refunds or returns are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.
Because our products are custom printed for your order, we do not accept the return. If you have any problem with the item you purchased, please let us know at flameeleven.com and let our support team do our best to assist you. We will not be responsible for refund or exchange if you return items on your own without contacting us first. Please don’t return items to the address writing on the package. Thank you for your understanding!
CONTACT US FOR MORE INFORMATION
98-18 Rockaway Blvd Ozone Park, NY 11417 United States
Please note: Flameeleven.com does not use your email for promotional purposes or disclose it to a third party.