Return & Exchange Policy

Return shipping cost will be covered by customer.

If for any reason you are not satisfied with your order the item(s) can be returned within 14 days of delivery of your order for a refund or exchange.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Items should be returned new, unused, and with all tags still attached.

Returns that are damaged, soiled, altered, or otherwise unacceptable as determined by flameeleven.com in its sole discretion, may not be accepted and may be sent back to the customer. Items sent back without attached tags will not be accepted under any circumstance.

ARRANGING A RETURN:
To arrange a return please email support@flameeleven.com with your account information, order number, product information, reason for return, and whether you would prefer a refund or exchange. We will reply with return shipping label you can use to ship your product back to our warehouse.

Please provide us the tracking number from the post office or couriers.

You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case. It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.

Original shipping cost is non-refundable.

Our return address is:
Flameeleven.com
98-18 Rockaway Blvd Ozone Park, NY 11417 United States

Email: support@flameeleven.com

Exchanges

If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 14 days from receiving your order and we’ll be happy to assist you in reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Flameeleven.com reserves the right to deny any return request.

After our customer service team accepted your request, you can ship back the exchange item to us and there are no additional shipping charges for us to send your exchange to you. If there is any payment due as a result of the difference between the items, please enclose the additional charge and payment method with your exchange.

CONTACT US FOR MORE INFORMATION

Flameeleven.com
98-18 Rockaway Blvd Ozone Park, NY 11417 United States
Contact: support@flameeleven.com

Please note: Flameeleven.com does not use your email for promotional purposes or disclose it to a third party.

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